Everywhere I go I see people being replaced by technology. I was in the car tonight with my husband trying to get somewhere we’d never been. We used a navigation bot. The GPS was our guide and to tell the truth that thing is hilarious. Instead of making a left h turn it wants you to pass the destination and then “When possible preform a legal u-turn.” I’m a claims adjuster, when is it ever good to perform a u-turn whether legal or not? I was at a fast food restaurant one day and there was a kiosk (order bot) to place your order. Call me old fashioned but that seemed more confusing than just talking to someone about what I want to oder. My husband calls Go Daddy quite frequently. He has to talk to a customer service bot before it tells him to hold for a customer service rep. To me it makes more sense just to queue the call in the first place. I go to the grocery store and there is a cashier bot. I always have trouble looking up the codes for apples or finding a product from the list. I believe that people are trained to do a job for a reason. I know how to do my job but I don’t know how to do everyone’s job. I can barely drive a car yet alone try and determine when the u-turn is legal or not. Thank God I’ve never lived outside of Phoenix and know where everything is that I use. I don’t work at a fast food restaurant any more for a reason; I didn’t know how to take the orders then and I still don’t. Is it too much to ask for a person who can think and respond when I pay good money to use the services of your company? Be careful out there. Someday the bots may replace us all.